Fluval 12 Month Warranty
Terms & Conditions
Rolf C. Hagen (SEA) Sdn Bhd guarantee the provision of free warranty for Fluval products a period of 12 months subjected to the terms and conditions listed below:
- This warranty applies to each new product purchased for domestic use in Brunei, Indonesia, Malaysia, Philippines, Thailand & Singapore, whereby the products has been supplied by Rolf C. Hagen (SEA) Sdn Bhd.
- This warranty covers any manufacturing defects and defects arising from normal usage within the warranty period. The company of its authorized dealers will at its option and without charge, repair or replace the defective motor head and motor pump only. Any parts replaced under this warranty shall become the property of Rolf C. Hagen (SEA) Sdn Bhd.
What is not covered in this warranty:
- Defect caused by the attack of household pest, fire, lightning, natural disaster, flood, pollution, abnormal voltage or usage of generator.
- Product being damaged due to tampering, altered or repaired by unauthorised person, misuse, negligence, riots or accident.
- Product being damaged due to commercial usage. (Warranty covers all products for Brunei, Indonesia, Malaysia, Philippines, Thailand & Singapore usage only)
Please refer to the conditional warranty of selected products stated below:
- Accessories: No warranty on all accessories
- Range hood: No warranty for bulb
Caution: Customers are advised to install adequate lightning protection devices for the equipment.
How to claim?
- The warranty is effective for 12 months, starting from the date on the tax invoice.
- The claim requires the presentation of original tax invoice.
- The validity is under manufacturer inspection.
- Please contact our customer service for the claim.