Dear Customer,


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The new site layout is now live. We will continue to change some layout. But overall, this will not affect your browsing and checkout experience.


Thank you!

Return & Exchange

Satisfaction Quality


Your satisfaction is guaranteed with us. You can return your order in their original packaging within 7 days upon receiving for a refund or exchange. In any rare circumstance that your product/s has a defect or is wrongly sent please contact us within this timeframe.


Important Note:


  • Please contact us before any return. We will reject direct return without advanced request.
  • Please include the Order ID number in the parcel.
  • The return product/s must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please give the parcel a good packing to keep it from any postal damage.
  • Customer is responsible for the parcel arriving safely at our return address.
  • We highly recommend you to use a reliable service with tracking and keep the receipt as a proof of shipment.
  • We will inspect the return and reserve the right to reject returns.




  • Customer bears the return and re-delivery shipping costs.
  • Exchange will be sent once the return is received.




  • The customer bears the return shipping costs.
  • Full refund except the initial shipping costs will be issued upon receiving the product/s.
  • Refunds will be processed to method of payment given by customer within 7 business days.
  • Processing fees will be deducted should it occurred during the refund.


Defective / Wrong product/s


  • In any rare case, a product/s is defective or wrongly sent, we will bear all the shipping costs.
  • For a defective or totally wrong product/s, a new shipment will be sent upon receiving the proof of the returned product/s.
  • If it is a right product/s with missing parts only, the parts will be shipped after contacting us.


Broken product/s / Parcel Opened


  • In any case, a product/s is broken or parcel is opened after receiving the parcel, customer is required to informed the Courier Service at once.
  • We are not held responsible for any broken or opened parcel because our parcel are sent out in good condition and packaging.


Returned product/s exemption


Product/s that are exempt from being returned.


  • Opened food & diet product/s.
  • Opened medication or vitamins
  • Used Sanitary product/s.
  • Used filters & pumps
  • Used grooming tools
  • Opened / Used Toys