Return & Exchange
Your satisfaction is guaranteed with us. You can return your order in their original packaging within 7 days upon receiving for a refund or exchange. In any rare circumstance that your product/s has a defect or is wrongly sent please contact us within this timeframe.
- Please contact us before any return. We will reject direct return without advanced request.
- Please include the Order ID number in the parcel.
- The return product/s must be unused and in the same condition that you received it. It must also be in the original packaging.
- Please give the parcel a good packing to keep it from any postal damage.
- Customer is responsible for the parcel arriving safely at our return address.
- We highly recommend you to use a reliable service with tracking and keep the receipt as a proof of shipment.
- We will inspect the return and reserve the right to reject returns.
- Customer bears the return and re-delivery shipping costs.
- Exchange will be sent once the return is received.
- The customer bears the return shipping costs.
- Full refund except the initial shipping costs will be issued upon receiving the product/s.
- Refunds will be processed to method of payment given by customer within 7 business days.
- Processing fees will be deducted should it occurred during the refund.
Defective / Wrong product/s
- In any rare case, a product/s is defective or wrongly sent, we will bear all the shipping costs.
- For a defective or totally wrong product/s, a new shipment will be sent upon receiving the proof of the returned product/s.
- If it is a right product/s with missing parts only, the parts will be shipped after contacting us.
Broken product/s / Parcel Opened
- In any case, a product/s is broken or parcel is opened after receiving the parcel, customer is required to informed the Courier Service at once.
- We are not held responsible for any broken or opened parcel because our parcel are sent out in good condition and packaging.
Returned product/s exemption
Product/s that are exempt from being returned.
- Opened food & diet product/s.
- Opened medication or vitamins
- Used Sanitary product/s.
- Used filters & pumps
- Used grooming tools
- Opened / Used Toys