Dear Customer,

 

Due to the upgrade of our site, Please login to your account and update your billing and shipping address.

 

The new site layout is now live. We will continue to change some layout. But overall, this will not affect your browsing and checkout experience.

 

Thank you!

Return & Exchange

Satisfaction Quality

 

Your satisfaction is guaranteed with us. You can return your order in their original packaging within 7 days upon receiving for a refund or exchange. In any rare circumstance that your product/s has a defect or is wrongly sent please contact us within this timeframe.

 

Important Note:

 

  • Please contact us before any return. We will reject direct return without advanced request.
  • Please include the Order ID number in the parcel.
  • The return product/s must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please give the parcel a good packing to keep it from any postal damage.
  • Customer is responsible for the parcel arriving safely at our return address.
  • We highly recommend you to use a reliable service with tracking and keep the receipt as a proof of shipment.
  • We will inspect the return and reserve the right to reject returns.

 

Exchange

 

  • Customer bears the return and re-delivery shipping costs.
  • Exchange will be sent once the return is received.

 

Refund

 

  • The customer bears the return shipping costs.
  • Full refund except the initial shipping costs will be issued upon receiving the product/s.
  • Refunds will be processed to method of payment given by customer within 7 business days.
  • Processing fees will be deducted should it occurred during the refund.

 

Defective / Wrong product/s

 

  • In any rare case, a product/s is defective or wrongly sent, we will bear all the shipping costs.
  • For a defective or totally wrong product/s, a new shipment will be sent upon receiving the proof of the returned product/s.
  • If it is a right product/s with missing parts only, the parts will be shipped after contacting us.

 

Broken product/s / Parcel Opened

 

  • In any case, a product/s is broken or parcel is opened after receiving the parcel, customer is required to informed the Courier Service at once.
  • We are not held responsible for any broken or opened parcel because our parcel are sent out in good condition and packaging.

 

Returned product/s exemption

 

Product/s that are exempt from being returned.

 

  • Opened food & diet product/s.
  • Opened medication or vitamins
  • Used Sanitary product/s.
  • Used filters & pumps
  • Used grooming tools
  • Opened / Used Toys